Otoblue
Help & FAQ
All answers to your questions about Otoblue
How to get started, configure your voicebot and chatbot, manage technicians and zones, understand billing. Our AI assistant answers 24/7.
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Documentation
Categories
Explore documentation by topic
Getting Started
Create your account, choose your plan (Starter Chatbot / Combo / 360), set up your zones and technicians in 24/48h
Payments & Subscriptions
Manage your subscription, change plans, extra credits, billing and cancellation
SmartRoutingĀ® & Zones
Configure your geographic zones, technician priorities, available slots and routing logic
Voicebot & Chatbot
Customize the voice, FAQ responses, chatbot widget and test your agents on the demo
Notifications & SMS
Set up email and SMS workflows: confirmation, D-2/D-1 reminders, modification and cancellation
Dashboard & Analytics
Understand your dashboard, zone and technician reports, CSV exports
FAQ
Frequently Asked Questions
Most common questions from pool professionals
š° What are Otoblue's pricing plans?
Starter Chatbot from ā¬24 excl. tax/month Ā· Starter Combo from ā¬89 excl. tax/month Ā· Starter 360 from ā¬149 excl. tax/month. 14-day free trial, no credit card required.
ā” How does SmartRoutingĀ® work?
Client's postcode ā identifies zone (O(1)) ā selects priority available technician ā finds a slot within 14 days. All in less than 100ms.
š How do I configure my voicebot?
Our team configures your voicebot with your pool-specific knowledge base (rates, zones, services, FAQ). Ready within 24/48h after subscribing.
š¬ How do I integrate the chatbot on my website?
A JavaScript snippet to paste before </body>. The widget is customizable (colors, position, welcome message). Compatible with all CMS.
š± How do I add a technician or zone?
From your PRO dashboard: Team tab ā Add technician ā enter name, priority (P1/P2/P3) and coverage zones by postcode.
ā How do I cancel my subscription?
Cancel from the dashboard (Settings ā Subscription ā Cancel). Effective at the end of the current billing period. Data retained 30 days after cancellation.
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